Rhiannon's Cleaning Services – Privacy Policy & Terms and Conditions
Effective date: 5 August 2025
1 Privacy Policy
1.1 Information We Collect
We collect the minimum information needed to provide our services:
Personal details such as your name, email, telephone number, address and any information you provide when enquiring about or booking a service.
Service information about your property (e.g., number of rooms, special requests) so we can prepare and quote accurately.
Website usage data such as IP address, browser type and pages visited, collected through cookies and analytics tools.
1.2 How We Use Your Information
We only use your information for legitimate business purposes, such as to:
Provide and administer cleaning services.
Answer enquiries, prepare quotes and send service confirmations.
Confirm bookings and send appointment updates.
Improve our website and customer experience.
1.3 Information Sharing
We do not sell, rent or trade your personal information. We may share information with trusted service providers who assist us in delivering services (e.g., payment processors). Personal data may be disclosed if required by law.
1.4 Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. You can disable cookies in your browser; however, some features may not function properly without them.
1.5 Data Security
We take reasonable technical and organisational measures to protect your data. No internet‑based system is 100 % secure; therefore, we cannot guarantee absolute security.
1.6 Your Rights
You have the right to request access to, update or delete your personal information. To exercise these rights, contact us using the details in section 3.
2 Terms & Conditions
2.1 Services
Rhiannon’s Cleaning Services provides residential, commercial and specialised cleaning services in Albany, Western Australia and surrounding areas. All services are subject to availability and may require a minimum notice period.
2.2 Quotes & Pricing
Validity of quotations – Unless otherwise stated, quotes remain valid for 30 days from the date of issue. Industry guidance notes that professionals typically set quote validity for one to three months; we adopt a 30‑day period as standard.
Scope changes – Prices may change if additional tasks are requested or the scope of work differs from the information supplied when the quote was prepared. We will advise you of any changes before proceeding.
GST – All prices include GST unless specified.
2.3 Booking Terms
We maintain separate rates and policies depending on how the service is scheduled:
Service type Notice period Description
Recurring cleans At least 7 days’ notice Rates apply to services scheduled on a regular basis (e.g., weekly, fortnightly). A minimum of seven days’ notice is required for scheduling, unless otherwise agreed in writing.
One‑off / Short‑notice cleans Less than 7 days’ notice Bookings made within seven days of the service date are considered short‑notice. Due to staffing and scheduling requirements, these bookings are assessed separately.
2.4 Bookings & Cancellations
Appointments must be booked in advance. Please provide accurate access instructions and property details so our staff can prepare accordingly.
Cancellations – We require at least 48 hours’ notice to cancel or reschedule a booking. If you cancel with less than 48 hours’ notice, we reserve the right to charge the full quoted amount to cover staffing and scheduling commitments.
If our staff arrive and cannot access the property, they will attempt to contact you and wait up to 15 minutes. Failure to provide access within that time will be treated as a late cancellation.
Access – You must ensure safe and timely access to the property at the agreed time. A call‑out fee may apply if our staff are unable to access the property and the service cannot be completed.
2.5 Payment
2.5.1 Payment Terms
Payment is due within the time stated on your invoice. Terms vary by service type:
Service type Payment due
Recurring residential cleans Payment due within 5 days of invoice date
One‑off / deep cleans Payment due within 3 days of invoice date
Vacate / end‑of‑lease cleans Any remaining balance is payable within 48 hours of invoice date. A deposit may be required to secure your booking
Commercial cleans Payment due within 7 days of invoice date, unless another arrangement has been agreed in writing
2.5.2 Payment Methods
We accept:
Electronic bank transfer / EFT – Payment into our nominated account.
Credit or debit card – Visa, Mastercard or EFTPOS.
Cash – Payable upon completion of service.
2.5.3 Late or Overdue Accounts
Overdue invoices may incur late administration fees and recovery costs in accordance with our payment terms. Please contact us promptly if you anticipate difficulty making a payment.
2.6 Customer Responsibilities
Remove fragile or valuable items from areas to be cleaned.
Provide accurate information about the property, including any known hazards.
Ensure utilities (electricity and running water) are available during the service.
2.7 Liability
We are not responsible for pre‑existing damage, loss arising from inaccurate information, or any indirect or consequential loss. Our liability is limited to the cost of the service provided.
2.8 Satisfaction Guarantee
If you are not satisfied with the service, please contact us within 24 hours. We will arrange a re‑clean or appropriate resolution.
2.9 Health & Safety
We comply with applicable health and safety laws. We may refuse or discontinue services if unsafe conditions are present at the property.
2.10 Changes to These Terms
We may amend these Terms & Conditions at any time. The most current version will be posted on our website. Using our services after changes take effect constitutes acceptance of the revised terms.
3 Contact Us
RHIANNON’S CLEANING SERVICES
Email: admin@rhiannonscleaningservices.com.au
Phone: 0448832701
Location: Albany, WA, Australia